I see a rating that should be removed, what can I do?

Modified on Tue, 12 Mar at 2:31 PM

If you see a rating that you think should be removed, you can flag the rating for our team to review.

To flag a rating:

Look for the flag button. It is located underneath the respective rating.
Clicking on this Flag button and complete the pop-up prompts.

All flagged ratings are reviewed by our Rating Validation Team and ratings that are in violation of our Terms of Use will be removed. Generally, the turnaround time is 3 business days. Please keep in mind that, currently, you will not receive a response from the flagging system.

If there is no flag option, it means:

The rating has been flagged and is waiting to be reviewed. Or,
The rating has been flagged, reviewed, and re-approved meaning our Rating Validation Team was unable to remove it.

Please refer to this help article to learn more about why a rating may be removed.

Feel free to contact us if you have further questions.